gearsPrivacy Policy

This page describes what we collect when you use gears and how we keep that data protected. We at gears collect personal information—your name, email, phone number, date of birth, government ID—to verify your identity, process deposits and withdrawals, and comply with applicable law. We also collect information about how you interact with gears: your bet history, account activity, and device details. This collection is necessary to operate a safe, transparent platform for account holders across supported jurisdictions.

We use your data to deliver our service on gears: to verify your account, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and to settle your wagers on sports, casino, and esports markets. We do not sell your personal data to third parties. We share data only with payment processors, identity-verification partners, and legal authorities when required by law. Our servers may sit outside your jurisdiction, but we apply consistent encryption and access controls across all gears infrastructure.

Your rights under this privacy policy include the ability to request a copy of your data, to correct inaccuracies, and to delete your account (subject to applicable law and outstanding obligations). This policy governs your account on gears and applies to all users in supported regions.

What data we collect on gears

We at gears collect several categories of data to operate our platform. First, we collect identity data: your full name, email address, phone number, date of birth, and a scanned or photographed government-issued ID (national ID card, passport, or driver's licence). This identity data is mandatory to verify your account on gears and to comply with anti-money-laundering regulations and know-your-customer (KYC) requirements in supported jurisdictions.

Second, we collect payment data. When you deposit or withdraw on gears, we record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, and the transaction status. We do not store full payment card or bank account numbers; instead, our payment processors encrypt this sensitive data and we store only a reference token. Third, we collect account activity data: your login timestamps, bet history, game play session details, and account balance changes on gears. This data helps us detect fraud, resolve disputes, and provide customer support.

Fourth, we collect device and technical data. When you access gears from your phone, browser, or app, we log your device type, operating system, browser version, and IP address. This data helps us diagnose technical issues, prevent unauthorised access, and understand how users interact with gears from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other regions.

Data minimisation on gears: We collect only the data necessary to deliver our service. We do not ask for your age, employment, or lifestyle information unless required by applicable law or to verify your identity on gears.

How we use your data on gears

We use the data we collect on gears for several core purposes. Our primary use is service delivery: we verify your identity, process your deposits and withdrawals, and settle your wagers according to the rules of each market. When you place a bet on Liga 1, request a withdrawal to your mobile banking account, or play a live-dealer table on gears, we rely on your data to confirm you are the account holder and to execute the transaction correctly.

We also use your data for compliance. We conduct identity verification to meet KYC requirements, monitor account activity to detect suspicious behaviour (money laundering, fraud, or account takeover), and maintain records for potential legal requests. We may disclose your data to law enforcement or regulatory authorities if required by applicable law in your jurisdiction.

Third, we use data to improve gears. We analyse bet patterns, game popularity, and payment method usage to understand what works well on our platform. We also use device and login data to prevent fraud and secure your account against unauthorised access. We do not use your data for marketing purposes unless you have explicitly opted in to receive promotional communications from gears.

Third-party processors and gears data

We at gears work with third-party service providers to operate our platform. Payment processors—the companies that handle local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment transactions—receive your payment data and account information to execute deposits and withdrawals. These processors are bound by confidentiality agreements and process data only as we direct. Identity-verification partners receive your name, date of birth, and ID photo to confirm your identity; they then delete these images after verification is complete. Hosting and infrastructure providers store our servers and databases; they have access to encrypted data but not to decryption keys.

We do not sell your personal data to marketers, data brokers, or advertisers. We do not share your account balance, betting history, or payment methods with any third party outside of the processors listed above, except as required by law. If we are acquired or merged with another company, your data may transfer as part of the business assets, but only under the same privacy commitments we maintain on gears.

  • 1
    Payment processorsThird party 1

    Companies that operate e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank virtual-account systems. They process deposits and withdrawals on gears.

  • 2
    Identity-verification partnersThird party 2

    Companies that verify your government ID and confirm your identity on gears. They delete your ID image after verification is complete.

  • 3
    Hosting providersThird party 3

    Companies that operate our servers and store gears databases. They access encrypted data but cannot decrypt it without authorisation from gears.

  • 4
    Legal authoritiesThird party 4

    Law enforcement or regulatory agencies that request your data as required by applicable law. We disclose only what is legally mandated.

Cookies and tracking on gears

We use cookies on gears to maintain your login session, remember your preferences, and track how you interact with our platform. Session cookies expire when you log out; persistent cookies remain on your device until you clear them or they reach their expiration date. Cookies allow gears to remember your language preference, keep you logged in across page loads, and provide a personalised experience without re-entering credentials every time.

We also use analytics cookies to understand which sports, games, and payment methods are most popular on gears. This data is aggregated and does not identify individuals. You can disable cookies in your browser settings, but some features of gears may not function properly if cookies are blocked. If you disable cookies on gears, you may be asked to log in more frequently, and your preferences may not be saved.

Your rights regarding data on gears

We at gears uphold your rights to your personal data. You have the right to request a copy of all data we hold about you on gears. You have the right to correct inaccurate information, such as your phone number or email address. You have the right to request deletion of your account and associated data, subject to applicable law and any outstanding obligations (for example, if you have pending withdrawals or disputes). You have the right to object to how we use your data, and you can withdraw consent to receive promotional communications from gears at any time.

To exercise these rights, contact our gears support team via live chat or email. We will respond to your request within a reasonable timeframe. Some data may be retained longer due to legal requirements (for example, anti-money-laundering records must be kept for several years). We will explain any retention requirements if you request deletion on gears. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

How we secure your data on gears

We at gears use industry-standard encryption to protect your personal data in transit and at rest. When you log into gears or submit payment information, the connection is encrypted using TLS (transport layer security). Your data on our servers is stored with AES-256 encryption. We limit access to your data to gears employees and authorised service providers who need it to support your account or comply with law.

We also use firewalls, intrusion detection, and regular security audits to protect gears infrastructure. If we discover a data breach or security incident, we will notify affected users as required by applicable law. We encourage account holders to protect their gears credentials: use a strong, unique password, enable two-factor authentication, and never share your login details with anyone.

Contact us about this privacy policy

If you have questions about our data practices on gears, how we collect or use your information, or how to exercise your rights, contact our support team. You can reach gears support via live chat (available in English), email, or in-app help. We will respond to your privacy questions and data-access requests within our standard timeframe. This privacy policy applies to all users of gears in supported jurisdictions and is effective as stated on our platform. We may update this policy periodically; we will notify you of material changes via email or by posting notice on gears.

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