gearsTerms of Use

Indonesia's online gaming market operates within a complex regulatory environment where local law determines whether gaming services may be offered. We at gears provide our platform only to users in jurisdictions where such services are lawful. By accessing gears, you confirm that you are legally permitted to use our service in your location and that you accept these terms governing your account, deposits, withdrawals, and disputes.

Our gears terms cover the relationship between you as an account holder and us as the platform operator. We outline your obligations when opening an account, funding it via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and withdrawing your balance. We describe how we settle wagers on Liga 1, Piala Indonesia, live-dealer games, slot titles, and esports events. We explain dispute resolution and what happens if your account is suspended or closed. These terms apply to all account holders on gears regardless of whether you access from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or another supported region.

This document is not a legal contract written in formulaic sections but a readable explanation of our practices and your rights and responsibilities. If any part of these terms conflicts with mandatory local law in your jurisdiction, the local law takes precedence. We encourage you to read these terms carefully before opening an account on gears.

Our jurisdiction-restricted service on gears

We do not offer our gears services in jurisdictions where online wagering is prohibited by local law. By opening an account on gears, you represent that you are in a jurisdiction where our service is lawful and that you have the legal capacity to use it. You are responsible for verifying this before opening an account or funding it with any payment method. We cannot and do not provide legal advice. If you are uncertain whether gears is lawful in your area, consult local authorities or legal counsel.

If we become aware that you are accessing gears from a prohibited jurisdiction, we may restrict or close your account. This does not entitle you to a refund of any funds in your account; we may retain or return your balance according to applicable law and our judgment. We reserve the right to limit, suspend, or terminate service to any account holder at our discretion if we determine that continued operation poses legal or compliance risk.

Opening and managing your gears account

When you open an account on gears, you provide your legal name, date of birth, email address, phone number, and other identity information. You represent that this information is accurate and current. We use this information to verify your identity, comply with anti-money-laundering regulations, and communicate with you about your account. You are responsible for keeping your login credentials confidential and notifying our support team immediately if you suspect unauthorised access.

We may ask for additional verification documents—a government-issued ID photo, proof of address, or bank details—at account opening or later if we have reason to verify your identity. This is a condition of opening and maintaining an account on gears. You must comply with such requests within our standard processing timeframe. If you fail to verify when asked, we may suspend your account and hold any funds pending successful verification or account closure.

Your gears account is for your personal use only. You may not share your account credentials, allow others to trade or wager using your account, or open multiple accounts. If we detect account sharing or multiple accounts from the same person, we may consolidate balances, void bets, or close accounts at our discretion. You may not use automated tools, bots, or scripts to access gears without our written permission. Such activity may result in account closure and forfeiture of any balance.

Deposits and withdrawals on gears

We accept deposits via eight primary payment methods: QRIS, e-wallet, mobile banking, local payment, online payment for bank virtual-account transfers, and e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets. When you initiate a deposit on gears, we provide a unique reference or virtual account number. You transfer your chosen amount from your personal bank account or e-wallet to this number. Deposits are credited to your gears account after we verify the incoming transfer. Settlement timing depends on the payment method and the sending bank or wallet—typically within a few hours to a business day.

Withdrawals on gears require that your account passes identity verification. You request a withdrawal by specifying the amount and payment method. Our team reviews your request to confirm you have sufficient available balance and your account is in good standing. Once approved, we initiate a transfer to the bank account or e-wallet you specified during withdrawal. Settlement timing is determined by the receiving bank or wallet provider, typically within a few hours to a business day. We do not charge withdrawal fees, but the receiving bank or wallet provider may deduct their own charges.

• 1
  Deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local paymentPayment step 1

  Select a payment method on gears and transfer your chosen amount using your bank account or e-wallet.

• 2
  gears verifies and credits your accountPayment step 2

  We match the incoming transfer to your gears account and update your balance automatically.

• 3
  Request withdrawal when you wish to cash outPayment step 3

  On gears, select the withdrawal option, specify the amount and your payment destination.

• 4
  gears sends funds to your payment methodPayment step 4

  After approval, we initiate a transfer to your specified bank account or e-wallet, settling per their schedule.

How we settle wagers on gears

We settle sportsbook wagers on gears based on official results from the relevant league or governing body. For Liga 1 and Piala Indonesia matches, settlement follows the final score as determined by the league. For international football tournaments (Champions League, Premier League, Piala AFF), settlement is based on official tournament results. If a match is postponed or cancelled, we void related wagers and return stakes. If settlement information is insufficient or contradictory, we void the wager at our discretion.

Live-dealer games on gears (blackjack, roulette, baccarat, Dragon Tiger) are settled based on the physical outcome determined by cards, wheels, or dice. All live-dealer games are broadcast with multi-camera feeds so the outcome is transparent and not controlled by our software. Slot games on gears (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are settled by their underlying random-number generator with published return-to-player percentages. Esports wagers (Mobile Legends, Free Fire, PUBG Mobile) are settled based on official tournament broadcasts and results.

All settlement decisions on gears are final unless we determine that an error occurred. If you dispute a settlement, contact our support team with the wager ID and details. We will review the settlement against official sources and our documented rules. If we confirm an error, we correct it and apply the correct settlement. Our decision on disputes is final.

Account suspension and closure on gears

We may suspend or close your gears account at any time if: you violate these terms; you fail to verify your identity when requested; we suspect fraudulent, abusive, or unauthorised activity on your account; you are in a prohibited jurisdiction; or we determine that continued operation poses legal or compliance risk. Suspension means you cannot access your account, deposit, or withdraw, but we retain your balance. Closure means we permanently terminate your account. If your account is closed, we will attempt to return your remaining balance to your last verified payment method or hold it pending instructions from you.

We are not liable for any losses you incur due to account suspension or closure. You may appeal a suspension or closure by contacting our support team with supporting documentation. We will review your appeal and notify you of our decision. If we reverse the suspension, your account and balance are restored. If we uphold the closure, your balance is handled according to the procedure outlined above.

Our liability and your remedies on gears

If you have a dispute with gears that cannot be resolved through support, you may submit a formal complaint to our dispute resolution team. Provide your account details, the transaction or bet in question, and your explanation of the dispute. We will investigate and respond within our standard processing timeframe. If you are unsatisfied with our response, you may escalate to an independent arbitrator or pursue legal remedies in a court of competent jurisdiction.

These terms are governed by the laws applicable in the jurisdiction where gears operates. Any legal proceedings arising from these terms or your use of gears must be brought in that jurisdiction. You agree to submit to the exclusive jurisdiction of that court and waive any objection based on inconvenient forum or improper venue.

We reserve the right to update these terms at any time. Changes take effect upon posting on gears. Your continued use of gears after an update constitutes acceptance of the revised terms. We encourage you to review these terms periodically to stay informed of any changes.